Exam Specific FAQs

Exam Specific FAQs

Need help deciding if you should take your exam remotely or at a testing center? CLICK HERE! 

 

EXAM DURATION

Your exam appointment is three and a half hours. This includes time to get seated, confirm that you have the right exam on your computer, view the tutorial, and complete an end survey.

Time allowed for the actual exam is 3 hours. Please remember that while the appointment is three and a half hours, the exam runs for 3 hours. Candidates who do not finish the exam in the allotted 3 hours will not be given a refund. .

CHECKING YOUR ANSWERS

Computer based testing (CBT) provides the opportunity for you to mark specific test items for review later. The tutorial will show you how to mark exam items for review. If you are uncertain of your answer to a specific item(s), mark them for review and look them all over once you have finished the rest of the exam. Once you are in the “review” screen, clicking the “end” button on the bottom right hand of the screen will cause a window to “pop up” letting you know that this action will end your exam.

Do NOT end your exam if you are not finished with it. To exit the review screen and go back to your exam, select the “review all” on the bottom left-hand corner of the review screen. This is important because if you accidentally exit out of the exam, there is no way to get back into it. Your exam will be terminated.

ISSUES WHILE TAKING YOUR EXAM

Very rarely do any issues arise at the test center that you might perceive as having a negative effect on your performance. However, CCMC takes these issues very seriously. For us to investigate any problems thoroughly, all issues must be reported BEFORE LEAVING the test center or ending your online exam and provided a case number. Issues can be reported on the exit survey and should be brought to the attention of the Pearson VUE staff during the exam/before leaving the test center and/or ending your online exam. Candidates should also contact CCMC after reporting the issue to Pearson VUE at 856-380-6836.

If you have a claim to report, notify CCMC and the Pearson VUE staff IMMEDIATELY. CCMC and Pearson VUE will investigate all claims which are reported within two weeks of the exam appointment and will reach a decision in a timely manner. Problems reported after test results have been received will not be accepted.

ELIGIBILITY REVOCATION

If a Pearson VUE staff determines that a candidate’s actions during the exam violate exam procedures, which includes but is not limited to the use of a cell phone during the exam, taking an unauthorized break, cheating, or if it is discovered that eligibility was obtained under false pretenses, eligibility can be revoked, the exam will shut down, and exam results invalidated, in accordance with the agreements confirmed by candidates in the online application. 

Special Accommodations for Remote Proctored Exam: Accommodations can not be made for remotely proctored exam that include assistive personnel, such as readers/recorders/sign language interpreters. Pearson VUE's third-party vendor, uExams, works with candidates in brick-and-mortar test centers only, as they do not send assistive personnel to candidates' homes.  

Certain accommodation types need formal approval for test center delivery but do not require formal approval for OnVUE.   Examples include a touchpad or trackball mouse, specialty keyboards, and adjustable workstations.

Online Exam (OnVUE)

Q: I am testing online, how do I test my system?

A:

  • Use the same testing space, computer, and internet connection you plan to use on exam day.
  • We recommend testing on a personal computer with a webcam. Work computers generally have more restrictions that may prevent successful delivery.
  • Do not take your exam in a setting with a corporate firewall (including VPN). If you are taking your online exam in your office, please alert your Network Administrator to the OnVUE system requirements.

Make sure you have a reliable, fast internet connection to download your exam and support a webcam stream

Q: How can I prepare my testing space?

A:

  • Find a quiet, disruption-free, well-lit space. Please be aware that background light or the sun rising/setting could create visibility issues for the proctor.
  • You will be required to take four photos of your testing space during check-in. We recommend using a mobile device.
  • You can only use one monitor.
  • Your desk should be clear.

For more information, review online proctored exam policies, procedures, and minimum requirements

Q: What is an acceptable form of ID to take the exam?

A: Acceptable forms of ID include:

  • Passport
  • Non-US Military ID (including spouse and dependents)
  • Identification card (national or local)
  • Registration card (green card, permanent residence, visa)

Unacceptable forms of ID:

  • Unacceptable forms of identification include renewal forms with expired IDs, government-issued name change documents with government ID
  • If your identification is not considered valid, you will not be permitted to complete your exam and you are unlikely to receive a refund.
  • temporary ID

By law, certain IDs must not be photocopied, digitized, or captured on camera. Because of this, Pearson VUE cannot accept restricted IDs (including but not limited to U.S. military or certain secure access IDs) as identification for online testing. 

How long is the online exam?

A: The exam is time is 3 hours but the appointment time is slated for 3.5 hours to include time to go through the tutorial and survey. We recommend logging into your account 30 minutes early to start the check-in process and to allow for any troubleshooting.

Q: What should I expect on exam day?

A: On exam day:

  • We recommend logging into your account 30 minutes early to start the check-in process and to allow for any troubleshooting.
  • This allows optimal preparedness but does not guarantee an early admittance or start time.
  • If you are more than 15 minutes late after your scheduled exam time, you will be unable to begin your exam and you will not receive a refund.

To check into your exam:

  • Select Check-in to start exam on your confirmation, reschedule or reminder emails, OR
  • Log in: https://home.pearsonvue.com/ccmc/onvue
  • View your upcoming appointment.
  • Follow the on-screen prompts to complete the check-in process.
  • You will need to complete check-in before you can start your exam.

What if I need to reschedule my exam appointment

Reschedule Policy through Pearson VUE

If you need to reschedule your appointment within the same exam period, be sure to do it as soon as possible before your appointment. If you do not reschedule your appointment before the scheduled appointment time, you will forfeit your exam fee.

Cancellation Policy through Pearson VUE

If you need to cancel your appointment, be sure to do it as soon as possible before your appointment. If you do not cancel your appointment before the scheduled appointment time, you will forfeit your exam fee. Exams cannot be cancelled less than 48 hours prior to your appointment. Failure to cancel in time or failure to appear for your appointment will result in the forfeiture of your exam fee.

Deferring to the next exam cycle

 If you are unable to take the test during the exam cycle for which you are approved, you may request and pay a one-time deferment ($85) to the next consecutive exam cycle. To make this request, you must first contact Pearson VUE to cancel the original appointment. Then contact CCMC at 856-380-6836 or ccmchq@ccmcertification.org to set up a deferment. If you do not take the exam, and you do not schedule a deferment, you will have to reapply and pay for a new application and exam. ($420)

Will I be allowed to take a break during my remotely proctored exam?

For the security of the exam content, there will be no breaks. If you insist that you need to take a break or use the restroom, the remote Proctor will remind you if you choose to leave your webcam view, the remote Proctor will revoke the exam.

In person at testing center

Q: What is the admission policy?

A: We ask that you arrive at the test center 30 minutes before your scheduled appointment time. This will give you adequate time to complete the necessary sign-in procedures. If you arrive more than 15 minutes late for your appointment, you may be refused admission and the exam fees will be forfeited.

You will be required to present one form of original (no photocopies), valid (unexpired) government issued ID that includes your name, photograph, and signature. The first and last name that you used to register must match exactly the first and last name on the ID that is presented on test day. All IDs required must be issued by the country in which you are testing. If you do not have the qualifying ID issued from the country you are testing in, an International Travel Passport from your country of citizenship is required. If you have any questions or concerns about the ID you are required to bring with you to the testing  center for admittance for your exam please  contact Pearson VUE customer service at https://home.pearsonvue.com/Test-takers/Customer-service.aspx. To view the full ID policy, including any additional allowances to this policy, please visit  http://www.pearsonvue.com/policies/1.pdf.

(will not accept temporary ID) 

No personal items may be taken into the testing room. This includes all bags, books not authorized by the sponsor, notes, phones, pagers, watches and wallets.

Q: WIll I receive directions to the testing center?

A: Once you schedule your exam, you will receive a confirmation email with all the important information. This will include date and time of testing, location, and directions to the testing center.

Reschedule Policy

You must contact Pearson VUE or access your online account to reschedule your exam at least 48 hours prior to your appointment. Exams cannot be rescheduled less than 48 hours prior to your appointment. Failure to reschedule in time or failure to appear for your appointment will result in the forfeiture of your exam fee.

Cancellation Policy

You must contact Pearson VUE or access your online account to cancel your exam at least 48 hours prior to your appointment. Exams cannot be cancelled less than 48 hours prior to your appointment. Failure to cancel in time or failure to appear for your appointment will result in the forfeiture of your exam fee.

How long is the exam at the testing center?

A: The exam is time is 3 hours but the appointment time is slated for 3.5 hours to include time to go through the tutorial and survey. Please arrive 30 minutes prior to your appointment to check in.

Will I be able to take a break during my exam if I test at a testing center?

You may leave the testing room for any reasonable purpose (such as using the restroom). However, you will need to notify Pearson VUE staff and then sign back in when you return. The exam clock continues to run during breaks, there is no “pause” button on the exam.

I have a medical or religious reason that I will need special accommodations to take my exam, what should I do?

SPECIAL ACCOMMODATIONS: If you require any special accommodations (extra time, separate room, medication, religious/mobility accommodations, etc.) to take the upcoming exam and are not listed on the approved comfort list, please notify CCMC immediately and DO NOT schedule your appointment with Pearson VUE. CCMC will need proper medical documentation explaining why and what accommodations you will need to take your exam. The deadline to request a special accommodation is the end of the application window. See the application timeline here. 
*All no-show appointments with special accommodations will be subject to a $200 fee.